Reduce costs in customer service by 30% or more by leveraging an online help center built by 247 FCR.
What do your customers and potential customers do when they have questions and your office is closed? Are you losing sales?
By optimizing Channel Mix, we can expand services to 24/7 and lower overall cost!
First contact resolution. It is far and away the most important aspect of CX and growing sales.
Every contact is important and it's critical we track all contacts every day.
Let's talk about how to survey customers after the contact.
It's time to talk about the secret sauce that makes FCR possible.
FCR is the ultimate goal in customer service
How to start